Cancellation and Refund Policy

Effective Date: [Date]

Thank you for choosing itsydvrohit for your software development and web development needs. We value your trust in our services and are committed to providing you with exceptional solutions. To ensure transparency and clarity regarding our cancellation and refund process, please read the following policy carefully.

Cancellation Policy:

1. Project Cancellation by the Client:
   • If you decide to cancel the project before its commencement, a full refund of the deposit amount will be provided to you within [number] business days.
   • In case of project cancellation after the commencement, the refund amount will be determined based on the work completed and the resources utilized up to the cancellation date. Any applicable refund will be processed within [number] business days.
2. Project Cancellation by itsydvrohit:

   We strive to meet the project milestones and deliver exceptional results. However, in rare cases, we may be unable to continue with the project. If this occurs, we will notify you promptly and provide a full refund of any payments made within [number] business days.

Refund Policy:

1. Eligibility for Refunds:

   You may be eligible for a refund if:

   • The project has not started, and you request cancellation before the commencement date.
   • The project has commenced, but itsydvrohit is unable to deliver the agreed-upon services.
   • There are any billing discrepancies resulting in overpayment.
2. Refund Processing:

   To initiate a refund request, please contact our customer support team at support@itsydvrohit.com. Kindly provide the necessary details, including the reason for the refund request and any relevant documentation.

   Once we receive your refund request, we will review it thoroughly and respond within [number] business days.

   Approved refunds will be processed using the same payment method used for the original transaction. Please note that refund processing times may vary based on your financial institution.

3. Non-Refundable Circumstances:

   Please be aware that refunds will not be provided under the following circumstances:

   • If you fail to communicate essential project requirements or cause significant delays that hinder project progress.
   • If the project is already completed or delivered as per the agreed-upon specifications.
   • For services rendered, software licenses, or third-party products acquired on your behalf.

Disputes and Resolution:

If you are dissatisfied with any aspect of our services or have concerns regarding the refund process, please contact us at support@itsydvrohit.com. We are committed to addressing your queries and finding amicable solutions.

Note: This Cancellation and Refund Policy is subject to change. Any updates to the policy will be communicated to you through our website or other appropriate means.

For any further assistance or inquiries, please feel free to reach out to our dedicated customer support team at support@itsydvrohit.com. We appreciate your understanding and cooperation in adhering to our cancellation and refund policy.